How we measure our impact

I'm hopeful for the first time in years

It's really important to us that the people we support are receiving a good service and being positively impacted by our work. We send a detailed evaluation form out to prisoners every year, asking for their feedback and rating their experience and how having a volunteer befriender has affected them.

You can read our annual service evaluation reports here

In a recent mid-year survey:

  • 88% of people feel better or much better about getting through their sentence since being matched with a volunteer
  • 83% of people feel better or much better about themselves since being matched with a volunteer
  • 78% of people feel better or much better about the future since being matched with a volunteer
  • 78% of people feel better or much better connected to the outside world since being matched with a volunteer

I have much more confidence and hope for the future. My sense of self-worth is greatly increased. I have someone I can share things with who will not judge me and can show empathy

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